Answers to Your Most Common Questions
We understand you might have questions about our products, services, or processes. Below, we’ve compiled answers to the most frequently asked questions to help you find the information you need quickly. If you don’t see your question here, feel free to contact us directly.
General Information
1What is KeenAi?
KeenAi is a smart home and commercial automation platform offering advanced solutions for integrating and controlling various devices, from lighting and climate to security and entertainment.
2How does KeenAi work?
KeenAi utilizes a combination of AI and advanced automation technology to provide seamless control and monitoring of your home or business. Our system connects with over 2,800 devices and integrates with various smart technologies to create a cohesive and responsive environment.
3What are the benefits of using KeenAi?
KeenAi enhances convenience, efficiency, and security in your home or business. Benefits include energy savings, advanced security features, customizable automation, and the ability to control everything from a single platform.
4Is KeenAi compatible with my existing devices?
Our platform is compatible with over 2,800 devices and brands. Most likely, your existing devices can be integrated into our system, but we recommend checking our compatibility list or contacting us for specific inquiries.
5How can I get started with KeenAi?
To get started, you can schedule a free consultation with us. We’ll assess your needs, recommend solutions, and help you design and implement your smart system.
Support and Maintenance
1What kind of support do you offer?
We provide 24/7 customer support for any issues or questions you may have. Our support includes phone, email, and remote assistance to ensure you receive timely help.
2How often should I perform maintenance on my system?
We recommend regular maintenance checks every 6 to 12 months to ensure your system is running smoothly and efficiently. Our team can assist with scheduled maintenance and updates.
3How do I update my system?
System updates are managed automatically through our platform. You may receive notifications about updates or new features, and our support team can assist with any manual updates if needed.
4Can I customize my support plan?
Yes, we offer customizable support plans tailored to your needs. Contact us to discuss your requirements and find the best support plan for your system.
5Do you offer any warranties or guarantees?
Yes, we offer warranties on our products and services. Details of our warranties vary by product and service, so please consult with us for specific information.
Commercial Solutions FAQ
1How does your system integrate with HVAC (Heating, Ventilation, and Air Conditioning) systems?
Our smart solutions integrate seamlessly with HVAC systems to provide automated climate control based on real-time data and occupancy. This integration enhances energy efficiency, maintains optimal indoor conditions, and reduces operational costs.
2What features does your access control system include?
Our access control systems offer advanced features such as keyless entry, biometric authentication, and remote access management. You can control and monitor access to different areas of your property from a centralized platform, improving security and convenience.
3How does your security solution enhance protection for commercial properties?
Our security solutions include high-definition surveillance cameras, motion sensors, and real-time alerts. We use AI for advanced object detection and facial recognition to identify potential threats and respond quickly, ensuring comprehensive protection for your business.
4Can your system manage parking control for commercial spaces?
Yes, our solutions include advanced parking control systems that can manage space availability, automate access, and provide real-time data on parking usage. This helps optimize parking management and improves the overall experience for employees and customers.
5What are the capabilities of your object detection technology?
Our object detection technology uses AI to identify and track various objects, such as people, vehicles, and packages. This capability enhances security by providing accurate alerts and reducing false positives, allowing for more effective monitoring and response.