Effective date: June 4, 2026 Last
updated: July 3, 2026
KeenAI Intelligent Solutions (“KeenAi,” “we,” “us,” or “our”) is
committed to protecting the privacy of every person who interacts with
our business. This Privacy Policy explains what personal information we
collect, why we collect it, how we use and protect it, and your rights
under Canadian privacy law.
This policy applies to our website at keenai.ca, our
web forms, and any personal information you share with us by phone,
email, text message, or in person.
1. Who We Are
Business name: KeenAI Intelligent Solutions
Location: Saskatoon, Saskatchewan, Canada
Service area: Saskatoon, Warman, Martensville, and
communities across Saskatchewan Phone: 306-912-9933
Website: https://keenai.ca Privacy contact
email: privacy@keenai.ca
KeenAi is a locally owned and operated smart-home and
building-automation installation company serving residential and
commercial clients throughout Saskatchewan.
2. Applicable Law
We operate in Saskatchewan, Canada. This Privacy Policy is governed
by the Personal Information Protection and Electronic Documents
Act (PIPEDA), Canada’s federal private-sector privacy law.
PIPEDA sets out rules for how businesses collect, use, and disclose
personal information in the course of commercial activities.
By using our website or submitting a form or inquiry to us, you
consent to the collection and use of your personal information as
described in this policy.
3. What Personal
Information We Collect
We only collect personal information that is necessary for the
purposes described in this policy.
3a. Information You Give Us
Directly
When you fill out a contact or inquiry form, call us, send us an
email, or communicate with us in any other way, you may provide:
- First and last name
- Email address
- Phone number
- City or neighbourhood (to confirm we serve your
area) - Description of your project or needs — anything you
include in a free-text field or tell us by phone - Preferred services — e.g., smart home automation,
leak detection, or both
We do not ask for your home address until a site visit is agreed
upon. We do not ask for payment information, government-issued
identification, or financial information through our website.
3b. Information We
Collect Automatically
When you visit keenai.ca, our website and third-party tools may
automatically collect:
- IP address and approximate location (city/region
level) - Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring URL — the page or link that brought you
to our site - UTM parameters — tracking codes appended to the URL
that identify which marketing channel (e.g., Google, Kijiji, HomeStars)
referred you to our site
This information is collected through: – Google
Analytics — a website analytics tool that helps us understand
site traffic and improve our content. Analytics runs only after you
accept analytics cookies in our consent banner.
This automatically collected information does not, on its own,
identify you personally. It becomes personal information only when
combined with identifying information you submit through a form.
3c. Smart-Home System Data
KeenAi installs smart-home and building-automation systems in your
home or property. Once installed, these systems — including smart
thermostats, lighting controllers, and leak detection sensors — may
collect operational data such as:
- Room temperature readings and heating or cooling schedules
- Lighting on/off states and automation schedules
- Leak or moisture sensor activity and alert history
- Device connectivity status and performance logs
This operational data is processed primarily by the platform or
device manufacturer (e.g., Sinope’s Neviweb platform) according to their
own privacy policy. KeenAi may access anonymised or summarised
performance data for the purpose of troubleshooting, warranty support,
or system optimisation during and after your installation. We do not
monitor your home in real time and do not retain raw sensor data on our
own systems.
If you have questions about how a specific device or platform handles
your home data, please refer to that manufacturer’s privacy policy or
contact us and we will assist you in finding the relevant
information.
4. How We Use Your
Personal Information
We use the personal information we collect for the following
purposes:
| Purpose | Lawful basis under PIPEDA |
|---|---|
| To respond to your inquiry or request for a site assessment | Consent (you submitted a form or called us) |
| To contact you by phone, email, or text to follow up on your inquiry |
Consent |
| To understand which marketing channel brought you to us (channel attribution) |
Legitimate business interest — helps us invest in channels that work |
| To schedule and conduct a site visit, design a solution, and complete an installation |
Performance of a service contract |
| To send you relevant follow-up information about our services | Consent |
| To comply with legal obligations | Legal requirement |
We do not use your personal information to: – Send
you unsolicited commercial marketing messages without your consent –
Build advertising profiles or sell data to advertisers – Make automated
decisions about you without human review
5. How We Share Your
Personal Information
We do not sell, rent, or trade your personal information to third
parties.
We may share your information in the following limited
circumstances:
5a. Service Providers
We use trusted third-party service providers to help us operate our
business. These providers act as data processors on our behalf and are
contractually required to protect your information and use it only for
the purposes we specify:
- Google LLC — we use Google Analytics on our
website. When you accept analytics cookies, Google may receive
anonymised traffic and event data. You can review Google’s privacy
policy at policies.google.com/privacy.
No other third parties receive your personal information without your
explicit consent, except as required by law.
5b. Legal Requirements
We may disclose your personal information if required to do so by
law, court order, or government authority, or if we believe in good
faith that such disclosure is necessary to protect the rights, property,
or safety of KeenAi, our clients, or the public.
5c. Business Transfer
If KeenAi is ever acquired, merged, or sold, personal information
held by us may be transferred to the acquiring party as part of that
transaction. We would notify affected individuals before any such
transfer takes effect, and any new owner would be required to honour the
terms of this policy or obtain fresh consent.
5d. International Data
Transfers
Some of our service providers are located outside Canada, which means
your personal information may be transferred to, stored in, or processed
in another country — including the United States. Specifically:
- Google LLC may process anonymised analytics data on
servers in the United States or other countries.
By submitting your personal information to us, you acknowledge that
it may be transferred outside Canada for processing. We take reasonable
contractual steps to ensure any service provider receiving your
information maintains privacy protections consistent with this policy.
If you have concerns about cross-border data transfers, please contact
us at privacy@keenai.ca.
6. How Long We Keep Your
Information
We retain personal information only for as long as necessary to
fulfil the purposes for which it was collected, or as required by
law.
| Type of information | Retention period |
|---|---|
| Inquiry or lead records (no project undertaken) | 2 years from last contact, then deleted |
| Customer project records | 7 years from project completion, for warranty and legal purposes |
| Website analytics data | As set by the analytics provider (typically 26 months for Google Analytics) |
| Email or text communications | 2 years, then deleted unless a legal or warranty matter is ongoing |
When personal information is no longer required, we securely delete
or anonymise it.
7. How We Protect Your
Information
We take reasonable technical and organisational measures to protect
your personal information from unauthorised access, use, disclosure, or
loss, including:
- Using HTTPS encryption on keenai.ca for all data transmitted between
your browser and our website - Limiting access to personal information to authorised personnel
only - Using reputable third-party platforms that maintain
industry-standard security controls - Not storing sensitive personal information (financial data,
government ID) in our systems
No method of transmission over the internet or electronic storage is
100% secure. While we take these precautions seriously, we cannot
guarantee absolute security. If you have concerns about the security of
your information, please contact us directly.
8. Cookies and Tracking
Technologies
Our website uses cookies and similar technologies. A
cookie is a small text file placed on your device when
you visit a website. Cookies help websites remember your preferences and
collect usage data.
Types of cookies we use
| Cookie type | Purpose | Can you opt out? |
|---|---|---|
| Essential cookies | Required for the website to function (e.g., form session cookies) |
No — these are necessary for the site to work |
| Analytics cookies | Collect anonymous traffic data to help us improve our website (e.g., Google Analytics) |
Yes — see below |
How to manage cookies
You can control cookies through your browser settings. Most browsers
allow you to: – View cookies currently stored on your device – Delete
existing cookies – Block future cookies from specific sites or all
sites
Note that disabling cookies may affect the functionality of some
features on our website (e.g., form submission may not work correctly if
essential cookies are blocked).
You may also opt out of Google Analytics tracking at:
tools.google.com/dlpage/gaoptout
9. Your Rights Under PIPEDA
Under PIPEDA, you have the right to:
- Access — Request a copy of the personal information
we hold about you. - Correction — Ask us to correct inaccurate or
incomplete information. - Withdrawal of consent — Withdraw consent for us to
use your information for marketing or non-essential purposes at any
time. Withdrawal of consent does not affect our right to retain records
required by law or for active warranty or service obligations. - Complaint — If you believe we have not handled your
personal information appropriately, you have the right to file a
complaint with the Office of the Privacy Commissioner of
Canada at priv.gc.ca.
To exercise any of these rights, please contact us using the details
in Section 1. We will respond within 30 days of
receiving your request.
10. Marketing Communications
If you submit a form or contact us, we may follow up with you about
your inquiry and our services. We will not add you to a general
marketing list without your explicit consent.
We comply with Canada’s Anti-Spam Legislation
(CASL). We will only send commercial electronic messages
(emails, texts) to individuals who have provided express or implied
consent, and every marketing message we send will include a clear, easy
unsubscribe mechanism.
If you have received a marketing email from us and wish to
unsubscribe, you may: – Click the “Unsubscribe” link at the bottom of
the email, or – Contact us directly at the contact information in
Section 1.
We honour all unsubscribe requests within 10 business
days.
11. Third-Party Links
Our website may contain links to third-party websites (e.g.,
HomeStars, TrustedPros, Sinope). These websites have their own privacy
policies, and we are not responsible for their content or practices. We
encourage you to review the privacy policy of any third-party site you
visit.
12. Children’s Privacy
Our services are directed at adults. We do not knowingly collect
personal information from individuals under the age of 18. If you
believe a child has submitted personal information to us, please contact
us and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect
changes in our practices, technology, or legal requirements. When we
make a material change, we will update the “Last updated” date at the
top of this page.
We encourage you to review this policy periodically. Your continued
use of our website or services after a change is posted constitutes your
acceptance of the updated policy.
14. How to Contact Us
If you have any questions, concerns, or requests related to this
Privacy Policy or our privacy practices, please contact:
KeenAI Intelligent Solutions Saskatoon,
Saskatchewan, Canada Phone: 306-912-9933
Email: privacy@keenai.ca Website:
https://keenai.ca
We take privacy inquiries seriously and will respond within 30
days.
15. Office of the
Privacy Commissioner of Canada
If you are not satisfied with our response to a privacy concern, you
may contact Canada’s federal privacy regulator:
Office of the Privacy Commissioner of Canada 30
Victoria Street, Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376
Website: priv.gc.ca
This Privacy Policy was prepared for KeenAI Intelligent
Solutions. It is intended to comply with Canada’s Personal Information
Protection and Electronic Documents Act (PIPEDA). For legal advice
specific to your situation, consult a qualified Canadian privacy
lawyer.